Return & Exchange Policy

This policy is governed by the E-Commerce Law of the Kingdom of Saudi Arabia and its implementing regulations, and is provided by Autobahn Parts store, owned by Autobahn Parts Company (Commercial Registration No. 7055099092). Nothing in this policy reduces the consumer's statutory rights.

1. Right to return within 7 days

  • The customer may cancel the order and return the product within 7 days from the date of receipt, without giving a reason.
  • The product must be in the condition it was received: not installed, not used, and in its original packaging with all accessories.

2. Defective, non-conforming or wrongly sent products

  • If the product arrives defective, does not match the description or listed specifications, or was sent by mistake, the customer may exchange it or receive a full refund.
  • In this case the store bears all shipping costs and the customer pays nothing.
  • Please notify us within 7 days of receipt, with photos showing the issue.

3. Cases where returns are not accepted

  1. Products that have been installed on the vehicle or used, unless a manufacturing defect appears.
  2. Products damaged due to misuse or incorrect installation by the customer.
  3. Products manufactured or prepared specifically to specifications requested by the customer.
  4. Any other case excluded by applicable laws and regulations.

4. Return shipping costs

  • For returns at the customer's request, such as a change of mind or choosing a part that does not fit their vehicle: the customer bears the return shipping cost.
  • For a defect, a mismatch with the description, or a store error: the store bears the full cost.

5. Refunds

  • The amount is refunded within 14 days of receiving the returned product and verifying its condition.
  • The amount is refunded to the original payment method, unless the customer agrees with us otherwise.
  • No fees are deducted from refunds.

6. Exchanges

  • The product can be exchanged for another product within the same return period and under the same conditions.
  • If the price differs, the customer pays the difference or it is refunded to them.

7. Delivery delays

If delivery of the order is delayed more than 15 days beyond the time shown on the product page, the customer may cancel the order and receive a full refund, unless the delay is due to force majeure.


8. How to request a return or exchange

  1. Contact us at +966560025380 with your order number and the reason.
  2. Please attach photos of the product and its packaging.
  3. We will send you the shipping instructions within one business day.

Tip before ordering: To make sure the part fits your car, send us your VIN before ordering and we will check it for free.